FAQs

Frequently Asked Questions

We want your experience with us to be as smooth as our style. Below are answers to the questions we hear most often. If you’re still looking for answers, we’re always happy to chat!

When will my order arrive? We work hard to get your items to you quickly! Processing typically takes up to 3 business days. Once shipped, delivery usually takes 7–12 business days depending on your location. Note: International orders may take an additional 3–5 business days. Holidays and federal closures may occasionally cause slight delays.

Where does my order ship from? To get your order to you as efficiently as possible, we ship from both U.S. and international warehouses, depending on where the product is currently in stock.

My package hasn’t arrived—what should I do? We’re so sorry for the wait! If your order is past the expected delivery window, please contact us right away. Whether it's a missing address detail or a carrier issue, we’ll work with you to track it down.

What is Shipping Protection? It’s total peace of mind. Shipping Protection covers items that are lost, stolen, or damaged during transit.

• To file a claim: Email us with your name, order number, and tracking info.

• The fine print: We allow one claim per order, and the protection fee is non-refundable. Please allow us a little time to thoroughly investigate each claim so we can make it right.

Can I cancel my order? Yes! You can cancel your order within a 4-hour window, provided it hasn’t been processed yet. If it’s already on its way, don’t worry—you can still initiate a return once it arrives by following our Return Policy.

How do I start a return or exchange? It’s simple. Head over to our Contact Page to get started. You can use your own shipping label, or we can provide one for you (the cost will be deducted from your refund). Once we inspect the returned item, we’ll process your refund or exchange immediately.

What is a "Green Return"? We love a sustainable shortcut! Our Green Return option allows you to keep the original item and receive a suitable alternative instead. It’s a great way to reduce our carbon footprint, avoid the hassle of shipping, and do something good for the planet.

What currency will I be charged in? All payments are processed in U.S. Dollars (USD).

Still need help?

We’ve got your back! If you didn’t find your answer here, just shoot us a message at support@belmooro.com—we’ll get back to you as soon as we can.